Frequently Asked Questions

Everything you need to know about shopping with ALAND

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that certain hygiene-sensitive products like earrings and swimwear are final sale.

Do you ship internationally?

Yes, ALAND ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. As we curate various Korean designers, we recommend checking the individual 'Fit & Fabric' section for style-specific sizing tips.

Are the products authentic?

Absolutely. ALAND is an authorized retailer for all the brands we carry. We work directly with designers and manufacturers to ensure 100% authenticity and high-quality standards.